Sensay

Sensay addresses the costly problem of knowledge loss when employees leave an organization. Every departing employee takes with them undocumented tacit knowledge—costing companies an estimated $31 billion annually in lost productivity and repeated mistakes. Sensay transforms offboarding from a rushed administrative task into a strategic knowledge preservation process.

The platform serves HR teams, managers, and organizations of all sizes that want to stop the "brain drain" and institutionalize expertise. By using an AI interviewer named Sophia, Sensay conducts natural conversations that extract nuanced, experience-based knowledge that traditional handover documents miss. The captured knowledge becomes a living resource that new hires can query through chat interfaces, Slack, Teams, or web access—reducing onboarding time by 40% and delivering 3x ROI through reduced training and knowledge-search efforts.

• AI-Led Interview Sessions: Sophia, an expert AI interviewer, conducts natural voice or text conversations with departing employees to extract tacit knowledge and role nuances that would otherwise be lost, making the process feel human rather than robotic.

• Document Integration: Users can upload files, links, and additional context during interviews, which Sophia connects and organizes alongside interview responses to build comprehensive knowledge bases.

• Conversational Search: Teams can instantly query captured knowledge through multiple channels including Slack, Microsoft Teams, web chat, or intranet integrations, getting answers anytime without hunting through shared drives.

• Multi-Format Knowledge Access: Each knowledge base provides three access formats—the full timestamped interview record, an organized summary of key insights and risks, and an interactive Knowledge Agent for Q&A.

• Real-Time Progress Tracking: Administrators can monitor where departing employees are in their handover journey through a comprehensive dashboard, ensuring no critical knowledge transfer is missed.

• Customizable Interview Design: HR teams can tailor interview questions and structure to match specific roles, departments, or organizational needs while the AI handles the conversational flow.

• Enterprise-Grade Security: The platform uses AES-256 encryption at rest, TLS encryption in transit, and strict role-based access controls to keep sensitive organizational knowledge secure and compliant.

• Full Admin Control: Administrators can customize interviews, manage access permissions, and oversee the entire offboarding process from a centralized control panel.

• Set Up Your Organization: Create your company account through a quick guided setup process that takes just minutes to complete.

• Create a Knowledge Base: Build a dedicated knowledge base for your team or department, then invite departing employees as contributors to begin their knowledge capture.

• Invite Departing Employees: Tell Sensay who's leaving and the platform will automatically schedule their AI interview with Sophia at convenient times.

• Conduct AI Interviews: Departing employees engage in natural text or voice conversations with Sophia across one or multiple sessions, unpacking what they do and how things really work.

• Upload Supporting Documents: Employees can add files, links, and other assets during or after interviews to enrich the knowledge base with additional context.

• Access and Query Knowledge: Once complete, team members can search the knowledge base conversationally through Slack, Teams, web chat, or your intranet to get instant answers.

• Generate Custom Documents: Users can create on-demand documents or reports from the captured knowledge for specific projects, training materials, or onboarding resources.

• Natural Knowledge Extraction: Unlike rushed handover documents that miss critical details, Sophia's conversational approach extracts tacit knowledge naturally, capturing the "how" and "why" behind tasks, not just the "what."

• Rapid Deployment: Organizations can set up in minutes and complete first interviews within days, compared to weeks of back-and-forth emails and meetings required by traditional methods.

• Persistent Accessible Knowledge: Captured expertise remains instantly searchable through AI chatbot interfaces rather than buried in shared drives or lost when employees depart.

• Accelerated Onboarding: New hires can interactively query their predecessor's knowledge, reducing time-to-productivity by 40% compared to starting from scratch with every transition.

• Compounding Organizational Memory: Knowledge builds over time as more employees contribute, creating an ever-richer institutional resource rather than losing expertise permanently.

• High Knowledge Retention: The platform achieves a 95% knowledge retention rate, dramatically outperforming conventional exit interviews and documentation processes.

Tier	Price	Description
Standard	$500 per knowledge base / year	AI-led interview sessions, document integration, secure encrypted storage, conversational search via Slack/Teams/web, full admin control
Custom	Contact sales	For managing dozens of transitions, M&A integration, or continuous knowledge capture across the organization